Privacy policy

Three Ducks values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a reservation, stay at our property, or communicate with us.

Information We Collect
We may collect personal information such as your name, email address, phone number (including mobile number), mailing address, payment information, and reservation details. We may also collect basic technical information such as IP address, browser type, and website usage data.

In addition, we may collect personal information through written or verbal communications, during your stay at our property, or when you interact with us in person. This may include information provided at check-in, during reservations, purchases of products or services, guest preferences, marketing preferences, reviews or feedback, and other information you choose to share with us.

How We Use Your Information
We use your information to:

• Process reservations and payments

• Communicate with you about your stay or inquiriesx

• Communicate with you about your stay or inquiries

• Send booking confirmations and service-related messages

• Improve our website, offerings, and guest services

• Provide or offer newsletters, special offers, events, and experiences (where permitted)

• Comply with legal and regulatory requirements

SMS and Mobile Messaging
If you provide your mobile number and opt in to receive SMS messages, we may send messages related to your reservation, stay, or customer service.

Mobile numbers and SMS opt-in data are not shared or sold for marketing or promotional purposes.

Mobile information will not be shared with third parties for their marketing use. You may opt out of SMS messages at any time by replying “STOP” or following the instructions in the message. If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or contact us directly at concierge@threeduckswesthampton.com.

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply, and messaging frequency may vary. For questions about your mobile plan, please contact your wireless provider.

Marketing Communications
If you provide your contact information, we may occasionally send you updates about Three Ducks, including newsletters, promotions, events, or featured experiences. You may opt out of marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly. Transactional or service-related communications will still be sent as necessary.

Sharing of Information
We do not sell personal information. We may share information only with trusted service providers who help us operate our business (such as payment processors, booking systems, and analytics providers), or when required by law. When personal information is shared, we take reasonable steps to require such providers to protect it.

Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, process reservations, analyze website traffic, and enhance your experience.

Cookies may include:

• Essential cookies required for core site functionality

• Performance cookies that collect anonymous usage data

• Functionality cookies that remember preferences and improve usability

We may also use third-party tools such as analytics services and pixel tags (including web beacons or clear GIFs) to understand how users interact with our site and emails. Non-personal or aggregated information may be used for any lawful purpose. If non-personal information is combined with personal information, it will be treated as personal information under this policy.You can manage or disable cookies through your browser settings.

Sensitive Information
We do not intentionally collect sensitive personal information (such as information related to race, religion, health, political opinions, or similar categories) unless you voluntarily provide it. We encourage you not to send sensitive or confidential information, including credit card details, via email or other unsecured methods.

Children’s Privacy
We do not knowingly collect personal information from individuals under the age of 15. If you believe a child has provided personal information without parental consent, please contact us so we can take appropriate action.

Third-Party Websites
Our website may contain links to third-party websites or services, including booking or reservation platforms. We are not responsible for the privacy practices of third parties, and their policies govern any information you provide to them. We encourage you to review their privacy policies before submitting personal information.

Data Security
We take reasonable steps to protect your information using appropriate administrative, technical, and physical security measures. For online transactions, we use industry-standard protections to safeguard personal information transmitted through our website.

Data Retention
We retain personal information only for as long as necessary to fulfill business, operational, and legal purposes, unless a longer retention period is required or permitted by law.

Your Choices and Access Rights
You may request access to, correction of, or deletion of your personal information, subject to applicable law. Requests should be submitted in writing to concierge@threeduckswesthampton.com. We will respond within a reasonable timeframe as required by law.

Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page and will become effective upon posting. Continued use of our website or services constitutes acceptance of the revised policy.

Contact Us
If you have questions about this Privacy Policy, please contact us:
Three Ducks
19 Seabreeze Avenue
Westhampton, New York, 11977
concierge@threeduckswesthampton.com
(631) 213-1608